Something went wrong: a page was out of date, a form did not go through, or a call or message was not handled well. This page says where to send it and what happens next.
How do you raise a complaint about this website?
Send it through the contact page with the page address, what you expected and what happened, or call the number below and ask for the complaint to be logged. Written is better than spoken because it keeps the detail intact. If a form submission or a phone call failed, say when it happened and from which number, so the tracking record can be checked. You do not need to explain why you are complaining or persuade anyone that it is serious. Just describe it.
What happens after a complaint is received?
A complaint about the site is written down and reviewed. If it is a broken link, a dead form, a wrong figure or an out-of-date rule, the page is corrected and the date at the top of the page changes. If it is about how a call was handled, the call record is reviewed. Every complaint is logged, including the ones that turn out to be a misunderstanding.
What if I am not satisfied with the response?
Ask for a second review in writing and explain what is still unresolved. If the issue is about this site's content, say which page and which statement, and the page is corrected or the claim is removed. If the complaint involves a permit, the building department that issued it is the next contact. Keep the permit number, the inspection record and any paperwork together. For a legal dispute, consult an attorney who works in Arizona construction law.
What should a complaint include?
The page address or the phone number you used, the date or dates involved, and a short timeline of what happened. Add a screenshot or a copy of the message if it helps. Keep it factual: dates, amounts and what was said. A complaint with a clear timeline is easier to review than a long account of frustration, not because the frustration does not matter but because the timeline is what can be checked against records.
What does this policy cover?
This policy covers complaints about the website and about how a call or message was handled. A complaint is not a legal claim. A permit inspection is handled with the city that issued the permit. Your complaint is written down and reviewed.
Questions people ask
How is a complaint sent?
Through the contact page, with the page address, what you expected and what happened. You can also call and ask for the complaint to be logged. Written keeps the detail intact.
What should a complaint include?
The page address or the phone number you used, the dates involved and a short timeline of what happened. A screenshot or a copy of the message helps if you have one.
What happens after a complaint is received?
It is written down and reviewed, and every complaint is logged. A broken link, dead form, wrong figure or out-of-date rule gets the page corrected, and the date at the top of the page changes.
Can I ask for a second review?
A second review is available in writing. Explain what is still unresolved and name the page and the statement, and the page is corrected or the claim is removed.
Does this policy cover a permit dispute?
A permit inspection is handled with the building department that issued the permit. Keep the permit number, the inspection record and any paperwork together.
Related
- Contact for the form and the phone hours.
- Disclaimer for how the site describes pricing and rules.
- Privacy Policy for how a complaint record is stored.
